| Technical Writer at Disguise London & Remote April 2022 – Present Disguise is the platform for creatives and technologists to imagine, create and deliver spectacular live visual experiences. | Description • Managing the delivery and deployment of Disguise’s online help site using AWS/GitHub. • System administrating Docebo LMS, documentation systems, & MadCap. • Completing comprehensive internal training, mastering Disguise software and hardware, including the Virtual Production Accelerator. • Certifying as a Disguise trainer, while demonstrating dedication to enhancing team expertise. • Collaborating within cross-departmental teams to create meticulously-timed product and engineering documentation. • Creating, reviewing, and refining e-learning modules, video tutorials, and engaging webinars. • Ensuring all documentation is written, reviewed, approved by product managers, and maintained using tools such as MadCap Flare, Confluence, Jira, and GSuite. • Leveraging Photoshop, Illustrator, and Premiere to create visually compelling media for documentation and training purposes. • Employing Disguise technologies, Unreal Engine, Unity and Blender to validate and comprehensively document workflows. • Proactively researching emerging technologies, and sharing innovations to internal stakeholders. • Attending SIGGRAPH 2023, LA to gather knowledge, meet the community, and strengthen relationships. • Amplifing company achievements through engaging social media content, celebrating our successes with the world, including a Learning Technologies award nomination. • Implementing SEO and data analytics with Google Search Console. |
| Part-Time Lecturer in Immersive Production, BA Hons Digital Media at University of Gloucestershire Park Campus, Cheltenham September 2021 – May 2023* * Subsequently invited to Degree shows & onto the Final Year Project Pitch Panel, June 2024. | Description • Instructing BA Hons Digital Media degree undergraduates on Immersive Production and Technologies. • Designing and planning the module syllabus for my 12 taught session delivered over the Academic year. • Teaching Unity, Unreal, Oculus Quest/SteamVR development, VR world building, animation and creation tools such as OpenBrush, Gravity Sketch and Medium. • Introducing key VR, MR, AR, and Metaverse concepts. • Developing engaging slide decks, video training, and in-person lectures on campus. • Conducting lectures in Altspace, Sansar, and Mozilla Hubs. • Assigning assessments, reviewing and marking project assignments. • Introducing students to industry processes for communication, and successful project sprints. • Project Pitch feedback, and early careers supporting. |
| 3D Character Designer/Animator/Unity Technical Artist. Opposable Games Freelance, Remote May 2021 – February 2022 | Description • Collaborating with a Bristol game studio/University of Dublin PhD Research/Psychologies on Pesky gNATS. • Designing 27 photo-realistic characters using Reallusion Character Creator. • Creating digital twins of voice over actors using AI. • Developing custom clothing with Marvelous Designer. • Utilizing iClone 7 and Mixamo for animation. • Importing to Unity and reconfiguring animation rig, and configuring shades. • Implementing Oculus Lipsync custom blend shapes. • Ensuring inclusivity with characters including Fragile-X and Down Syndrome representations. |
| Instructional Designer Resource Group Cirencester, Gloucestershire & Remote Based at Aviation Technical Training Division. October 2018 – December 2019 Resource Group is a privately owned business serving the recruitment and training needs of the Aviation and Aerospace sector. | Description • Leading the LMS upgrade effort for internal and external clients. • Leading the IP transfer of 140 courses, 3 LMS systems and 2 Exam systems from former internal eLearning/software development company. • System administrating LMS, certification systems, & MadCap Flare. Implementation of custom libraries such as LaTeX/MathJax. • Developing EASA regulation eLearning & certification for approx. 400 aviation companies. • Working with SMEs to produce training, such as collabrating with a Swiss Test pilot on Upset and Recovery Training ( UPRT) to help pilots mitigate the risk of loss of control in-flight (LOC-I), which is a leading cause of serious aviation accidents. • Liaising with external stakeholders providing LMS 2nd /3rd line support for any technical issues. • Leading R&D, appraisal, documenting & training on new technologies, processes & procedures. • Creating curricula, research topics and conceptualizing course format, subject matter and presentation. • Scoping for virtual reality course curriculum. Left at the end of 2019 to begin studying an MA in Virtual Reality, at University of West England (UWE) & Bristol VR Lab, Bristol from January 2020. |
| Learning Specialist Pulse Learning 100% Remote Subcontracted to CA Technologies March 2018 – October 2018 Pulse Learning, based in Co. Kerry, Ireland is a Global Learning Services provider with high profile clients across the technology, automotive, banking sectors. CA Technologies (acquired by Broadcom Nov 2018) is an American multinational corporation headquartered in San Jose, California, primarily known for its business-to-business (B2B) software with a product portfolio focused on Agile software development, DevOps, and computer security software spanning across a wide range of environments such as mainframe, distributed computing, cloud computing, and mobile devices. | Description • Working remotely with the learning agency based in Ireland, Canada & US, on contracts with multiple companies including global software company, CA Technologies. • Subcontracting to CA Technologies to work with their Exam certification team. • Developing blueprints and extensive certification question banks for proctored exams on CA Technologies’ in-house products and recent acquisitions. • Producing a range of classroom, online training documents, bespoke software simulations for CA Technologies products. • Attending remote project management, product team, exam certification team sessions with colleagues & stakeholders in Ireland, Canada, Germany, & US. • Developing and maintaing courteous and effective remote working relationships across Europe, Canada, and the US. |
| Instructional Designer at Sitecore London | Bristol | Remote December 2013 -February 2018 Sitecore is a global software company that provides web content management, customer experience management, eCommerce and multichannel marketing automation software for b2b clients. | Description • Working within the global Educational Services team across a range of timezones. • Applying pedagogy, learning practices & visual design strategies to create engaging training. • Certifying in all Sitecore products and new tools, and MadCap Flare technical documentation software. • Following Agile (project management) principles, attending daily scrums & regular project meetings. • Liaising with remote stakeholders including SMEs, in product, software developer & documentation teams. • Using Articulate Storyline, Adobe Captivate and Camtasia to produce software simulations, elearning, screencasts, animations, schematics, system diagrams, & interactions. • Testing demo workflows using virtual machines, liasing with engineers and applying bug fixes to Sitecore product installations. • Mentoring team in e-earning tools, standards & processes. • System Administrating MadCap, Moodle LMS, Confluence & Jira. |
| ELearning Consultant at Metropolitan Southgate, London October 2012 – November 2013 Metropolitan Housing Trust is a housing association with offices in London, Derby and Nottingham. Metropolitan provides housing support, support workers and internal compliancy and soft skills training for support workers and internal staff. | Description • Liasing with stakeholders & internal SMEs to storyboard & develop training materials for social workers & housing association support workers. • Project managing course development. • Developing elearning with Adobe Creative Cloud, Adobe eLearning Suite: Captivate; Articulate Storyline. • Certifing in Adobe Captivate 7 with Certiport. • System administrating with Moodle LMS, and NetDimensions (EKP) LMS. • Testing, debugging & deploying elearning courses. • Innovating and leading R&D for departmental mobile learning strategy. • Supporting blended learning approach of asynchronous & synchronous training using virtual workshops & classroom training. • Reviewing, editing and implementing all training materials for accuracy and company policy compliance. • Creating, collecting and recording data on student progress to determine next steps for student success. |
| Senior Programmer at Interactive Services Dublin | Remote (from London) April 2012 – August 2012 Interactive Services, recently acquired by LRN, are a Dublin and New York based award-winning boutique e-learning developer and innovative training solutions provider for high profile clients. | Description • Developing custom courseware content & applying SCORM wrappers. • Developing internal tools & procedures for testing & development. • QA Testing courseware for LMS interoperability. • Working as part of a team with project manager, programmers, graphic designers, & instructional designers to meet delivery dates. • Communicating effectively with external clients, contractors, and internal team. • Producing and updating project documentation. • Producing, fixing and publishing elearning project modules in collaboration with outsourced global teams for Deloitte and similar clients. |
| Courseware Developer at Selex Systems Integration (formerly Vega) Bristol / Remote November 2008 -April 2012 Italian owned SELEX Sistemi Integrati S.p.A. was an aerospace, defence and security-related electronics manufacturing company headquartered in Rome, Italy and a wholly owned subsidiary of Finmeccanica. Since 2012, several Selex divisions consolidated to form Leonardo. | Description • Developing Computer Based Training (CBT) & Computer Aided Instruction (CAI) primarily for MOD defence contracts for Watchkeeper & Puma projects. Held Security Clearance (SC), followed ITAR compliance. • Working as part of a team with Project Managers, Instructional Designers, Subject Matter Experts, Media Developers & QA to produce a quality product. • Developing Flash ActionScript 3 SCORM compliant training. • Editing narration, & videos generated from 3D models, manipulating 3D models, importing to Flash, scripting interactions, creating & triggering animations. • Creating & updating project documentation. • Generating courseware deliverables for review & implementation, creating course catalogue & stress test LMS onsite & client sites. • Creating a custom LMS with paired programming in Javascript. |
| Multimedia Author at Pennant International Ltd, Cheltenham March 2004 – November 2008 Pennant provides extensive range of products and services such as electrical and mechanical trainers, E-learning, Virtual Reality, Augmented Reality, Emulation, Simulation, Interactive Technical Documentation, LSAR software, S1000D software, Studio Services. Pennant export globally, to fulfil the end-to-end needs of international customers with experience across the commercial, governmental and defence sectors. | Description • Authoring & reworking Computer Based Training (CBT) & Computer Aided Instruction (CAI) primarily for defence contracts using SumTotal ToolBook & proprietary in-house software primarily for Hawk Fighter Training Jets (Australia Air Force, South African Air Force, and Indian Air Force). • Multimedia production & editing – graphics, audios, video, animations & interactions (Photoshop, Premiere, Audacity). • Collaborating effectively with former RAF SMEs, IDs and Instructors to produce dual screen, CBT training for classroom-based CBT training. • Using, generating & updating storyboards using Designer’s Edge. • Creating and editing technical documentation for website (HTML/CSS) for the India Air Force project – providing updates, style, and design guides, & other content from short tips to step-by step technique lessons. • Implementing communication software over two sites and created a PHP BB forum for in house collaboration. |
| Other roles: | |
| Mortgage Administrator at Cheltenham & Gloucester April 2022 – March 2024 Gloucester Full Time | • 50% Mortgage Amendments administration. • 50% Producing Training Team materials, new training technology R&D. • PC (Macros) Team • Quality Team • Harmonisation Process Committee |
| Call Centre Operator Part Time 2 hrs/Week (Evenings/Weekends/Bank Holidays) September 2003 – March 2004 | • Out of hours telephone calls doctors’ surgeries, district nurses, online catalogue orders, estate agents, housing association support calls/maintenance calls. etc. • Referencing, logging and updating Oracle database information. • Taking Dr’s incoming calls in 45 seconds or less. |
| GUiDE Information Service Administrator & Resource Manager at Gloucestershire County Council Also including Glouceser Social Services (Temping) Shire Hall Gloucester January – April 2002 | 50:50 split role! I still have my leaving card signed by 32 people! 🥰 |
| Material Planner at Eatons Purchasing Team 6 months (Maternity Cover) VDU Operator at Eatons Systems Team (IT systems/printer support) 18 months Packer at Eatons (via Temp Agency) Temp 1997-1998 Eaton, Gloucester was a US owned truck components factory. Eaton Corporation plc is an Irish-domiciled multinational power management company, with a primary administrative center in Beachwood, Ohio. Eaton has more than 85,000 employees and sells products to customers in more than 175 countries. | Restructuring actions in the Truck business consisted of $35 of workforce reductions for 1,038 employees and $20 of asset write-downsand plant consolidation and other expenses. The workforce reductionsconsisted of severance and other employee benefits for the eliminationof salary positions within the organization and manufacturing personnelat the closed facilities. The Company completed the closure of manufacturing facilities in Hillsville, Virginia, and in Tipton, Gloucester andAycliffe, United Kingdom, consolidating production to a facility in Gdansk,Poland, as well as completing the closure of the heavy-duty transmission plant in St. Nazaire, France. Made redundant and left to return to University of Gloucestershire to study for a Masters in Multimedia. |
| Temp agency work after University Packer at Candle Factory Gloucester 1996/7 The company handled custom orders for large multinational stores. Tea lights, candles, and pot pourri. IT Support at East-West Insurance Gloucester 1996 Administrator at East-West Insurance Gloucester 1996 Voluntary Graduate Programme: Database Administrator Maintaining GUiDE Information Service database. Office inside Gloucestershire Royal Hospital 1995/6  One of the few times I made it into the paper! | Part Time work during University 12 hr shifts at Gift Wrap Rolling Factory Summer 1994 Bradford Bar staff cover at Tredwells Arts Cafe, 1993 Bradford Saturday work before University Till Staff – Wyevale Garden Centre, Gloucester 1989-1991 Other hustles: Cat sitting/feeding 2 beautiful cats a short walk from home while their humans were on holiday. Newspaper delivery, makeup sales door-to-door. (Mostly helping my sister for almost free). |